Chokhi Dhani - The Palace Hotel

Located at a secluded place outside Jaisalmer and no shops are in surrounding area. Outside facade is good but inside maintenance is collapsing. Many of our group of 40 senior citizens were allotted rooms on first floor. The lift was non-functional and our complaint was simply brushed aside by the front desk officials. We were forced to use steps. Many bathrooms had issues about water, cistern and towels. The present management totally lacks the professionalism, giving the impression that they are no longer interested in managing the property. Food quality was also not found good. No facility is provided for your driver, if any.

This hotel is an absolute nightmare. The shower in my room didn't work, forcing me to consider the revolting common restrooms, which were in really bad state. My room wasn't ready on time, and the rude manager, Ali, was completely unhelpful. They wouldn't even give me an extra room key! To top it all off, the towels were stained and smelled like mildew. Do NOT stay here. It's an old property, poorly managed, and the staff clearly doesn't care. Save yourself the trouble and book elsewhere.

DONT GO THERE!! We a group of 42 people booked stay on 23.02.2025. It was a nightmarish experience. We were all senior citizens. Lift was not working. We had also booked conference room. After fighting with the bad odour there, we found AC was not working. Even after repair it remained erratic. Rooms are casually maintained. From light switches to bathroom bath cabin glass to water taps, toilet flush were broken, non fuctional. To top it all One Mr. Ali supposedly the Manager was even worse. He will confront you for anything and everything. He had a very big rule book when it came to asking for a mere blanket for the Driver. He is hardly a person to be sought for in Hospitality business. And the best part is they charged full GST but did not give the bill. Some of our group members are lawyers and they are seriously contemplating filing a law suit against them.

Here’s an example of a glowing review that highlights the hospitality and service related to food: ’Exceptional Dining Experience with Impeccable Service’ The food at Chouki Dhani] was absolutely divine, but what truly elevated the experience was the hospitality of the staff. From the moment we sat down, we were made to feel like honored guests. Our server, Muskan Chauhan, Aastha Chauhanwas attentive without being intrusive, offering excellent recommendations tailored to our preferences. They explained each dish with genuine enthusiasm, sharing insights about the ingredients and preparation, which added a personal touch. The kitchen staff deserves high praise as well’every dish was presented beautifully and served at the perfect temperature. When they noticed we were celebrating a special occasion, they surprised us with a complimentary dessert, complete with a personalized message. It was such a thoughtful gesture that made the evening unforgettable. What impressed me the most was how the team anticipated our needs before we even had to ask’refilling drinks, clearing plates, and ensuring everything was to our liking. Their warmth and professionalism created an atmosphere of comfort and joy, making this dining experience one of the best I’ve ever had. I can’t recommend [Hotel/Restaurant Name] enough for anyone looking for not just great food, but world-class hospitality. Would you like me to help you tailor this for a specific experience?

Property is not worth the price or location. I would recommend for ramada or mahindra (established brands). We had issues since we checked in. There is no buffet, dinner as advertised on website.Rooms were not cleaned, when we asked the staff for the reason, they simply had a excuse that guest have to request if they need the room cleaned, thats not how the hotel industry works (if you charging top amount).Also we want to talk to general manager but the front office manager (ali the big liar) always said he is 10 mins away. We never had a chance to see him. Once we said that we will call police than the manager came on phone and talked to us on phone. Manager said that no body told me about any issues. Its full of liars and crap. And yes there was comment from other customer that there was no water in rooms, we had same issues as basin had no water on morning. Please stay away from this property